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Thank you for visiting our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of. Before you place an order, if you have any questions relating to these terms and conditions please e-mail: 

1. Accuracy and content of Website

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. We may update our site from time to time, and may change the content at any time. However, we do not accept liability for any errors and omissions however will endeavour to do our best to correct any errors and omissions as soon as practicable after we become aware of them. We do not guarantee that our site, or any content on it, will be free from errors or be secure or free from bugs or viruses.

2. Consumer and Statutory Rights

The statutory rights of the consumer are unaffected by these terms and conditions. Please note that these terms of use, its subject matter and its formation, are governed The Supply of Goods and Services (Jersey) Law 2009, The Distance Selling (Jersey) Law 2007 and the Goods and Service Tax (Jersey) Law 2007.

3. Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Jane James and the Jane James logo are trademarks of Jane James Limited.

5. Price and Payment

The price payable by you will be the price of the ceramics as advertised on the Website at the time of acceptance of your order, together with all relevant postage and taxes. Please note that orders for delivery outside of Jersey may be subject to additional import duties and taxes which are levied when the delivery reaches the destination. These are payable by you to the Supplier at the time of ordering. Payment will be taken by credit/debit card through our payment service provider, PayPay.

6. Postage & Delivery Time

Deliveries to UK mainland will be charged at £10.00 for smaller ceramics and £15 for larger ceramics. You may choose to collect from my St Helier Studio or have your ceramics posted locally in Jersey for £3.00. Your order will normally be ready for collection or be dispatched by Jane James within 7 days of receiving your order. You will be notified by e-mail when your ceramics are being posted/ready for collection. Please contact us for non UK delivery costs.

7. Order Cancellation and Return

We hope you are happy with your purchases from Jane James however if for any reason you are not, we can offer an exchange or refund on any item as long as it is returned in its original packaging and in a saleable condition within 14 days of receipt. Please return to: Jane James Ceramics Studio, 1 Burrard Street, St Helier, Jersey, JE2 4WS If you receive a faulty or damaged good, please contact us within 7 working days and we will arrange a replacement or refund for you With the exception of faulty items, we are unable to reimburse postage costs. We would recommend that you obtain a certificate of posting in case for whatever reason the parcel fails to reach us.

8. Refunds

These will normally be made as a credit to your payment card. Please note it can take 3-4 working days for any refunds processed to appear on your card statement.

9. Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time.

10. Limitation of Liability

Our liability to you for our breaking these terms and conditions is limited to refunding any money you have already paid for the ceramic which you have not received from us

11. Privacy

Jane James Limited respects your privacy and collects only the information necessary to facilitate the provision of the sale of ceramics through the Website. Our website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. All information is kept confidential and secure. For added security all payment pages are hosted and processed by PayPay. This website uses cookies to enable data to be stored and to ensure the site runs smoothly, for example in the operation of the shopping bag. You can disable cookies in your browser, or delete cookies after visiting this site.

Copyright © Jane James Limited. All Rights Reserved.